ACCOUNT DATA REQUEST
Delete your account and data
Request deletion of your ContaBooks account and learn which data may be retained for legal obligations.
Send a deletion request
Write from the email address associated with the account, or include that address in your message. Do not send passwords, card data, or identity-document copies by email.
Request account deletionInclude in your request
- the email address of the ContaBooks account;
- the company name and IDNO if the request concerns a company workspace;
- whether you request deletion of a personal account or closure of a company workspace;
- a secure way to contact you to confirm your identity.
An employee’s personal account
After identity verification, we disable access and delete or anonymise profile data that is not needed for security, billing, or legal obligations.
Deleting an employee account does not automatically delete company documents. The company administrator retains control of corporate data and can manage users separately.
Company accounting data
- Only the owner or an authorised administrator may request closure of a company workspace.
- Before closure, we confirm identity and explain the impact on users, the subscription, and access to documents.
- Commercial documents, registers, declarations, audit logs, and data needed to protect rights may be retained where an accounting, tax, security, or dispute-resolution obligation applies.
Timing and retention
- We acknowledge a request within 7 calendar days.
- We delete or anonymise eligible data within 30 calendar days after the request is verified.
- Data that must be retained is not used for ordinary product features and is retained only for the duration of the applicable legal obligation or dispute.
Need help?
For privacy questions or to challenge a response, use the same support address.