Refund Policy
ContaBooks is a subscription-based Software-as-a-Service (SaaS) platform. Payments for subscriptions are processed by our partner Paddle.com, which acts as the Merchant of Record for all transactions.
Refund period
You may request a full refund within 14 calendar days of the purchase or subscription renewal date if you are not satisfied with the service.
How to request a refund
Send a request via the contact form at contabooks.md/en/contact, including the email address associated with your account, the date of payment, and the reason for your request.
Refunds are processed by Paddle within 5-10 business days of approval.
Exceptions
Auto-renewed subscriptions can only be refunded for the current billing period, not for previously used periods.
The free plan (Start) does not involve payments and is not eligible for a refund.
We reserve the right to decline a refund in cases of abuse or violation of our Terms and Conditions.
Cancelling your subscription
You can cancel your subscription at any time from your account. Cancellation stops auto-renewal, but access remains active until the end of the current paid period.
For any billing questions, contact us via the contact page.